Positions Available

We're hiring! Check out our latest job listings below:

Senior Fire Alarm Technician

Location: Auckland. Full-time, permanent

Due to the exceptional increase in our growth and to ensure our service levels exceed client expectations, we are currently looking for a Scheduling Coordinator to join our team!

The successful candidate will be enthusiastic, extremely well organized, known for your incredible communication skills - and can deal with all types of people - commercial clients to facilities managers, building owners and tenants. The position will be primarily responsible for managing our workflow schedule with optimum efficiency, managing/supervising technicians, and service delivery to our clients in a prompt and timely manner.

Service work is initiated in several ways, namely:

1. Scheduled servicing and testing, initiated by our custom-built database
2. Emergency callouts, through email and phone calls
3. Planned maintenance and installations, initiated as one-off jobs / remedial work in our database.

WHAT YOU WILL BE DOING

• Managing daily customer service calls and remedial work requirements
• Allocate and schedule technicians daily, proactive planning and time management is key
• Proactively communicate with all stakeholders (clients, technicians, suppliers & sub-contractors) ensuring all are well informed of the scope of work, job schedule, timings, and any other jobs specific requirements.  
• Notify clients and technicians regarding scheduled appointments, schedule changes, cancellations etc. 
• Providing clear concise information to technicians via all channels whilst arranging relevant materials/tools required to carry out the work
• Receive all completed job sheets from technicians daily, ensure documentation is complete and finalize client invoices 
• Review technician timesheets and ensure all work is accurately invoiced out
• Action incoming calls & queries and take necessary action to resolve 
• Assist in the setup of new accounts and maintenance of new/change of data on the database
• Maintaining good communication with service, accounts, and warehouse departments to achieve optimum efficiency

Complete training in our company procedures would be provided, however we would expect that an applicant was already comfortable in Microsoft Office tools.

 Our custom-built database is intelligent and fully integrated, that will enhance the ability to perform your daily tasks in a very efficient manner. This will directly contribute to the continuous improvement of high-quality service we will offer to our clients.

 This is an excellent career opportunity for the right person, you will be working with the best products and brands in the market. Our employees enjoy excellent working conditions in a supportive and friendly team environment, where work-life balance and flexibility are important. 

We provide a supportive environment that promotes personal and professional development, to ensure you have the skills and knowledge to be successful in your career.

ABOUT YOU

• Demonstrated experience with scheduling technicians, preferably with a technical understanding of how on-field work is managed 
• A solution’s-based outlook to operations where no challenge is insurmountable.
• An ability to multitask in a busy environment, manage time and all stakeholders efficiently
• Ability to manage and enhance customer relationships
• Able to be firm when required, forward plan work and coordinate technicians effectively
• Take ownership in establishing what your expectations are and defining the end goal
• Excellent computer literacy skills preferably with some basic knowledge of integrated database
• Willingness to go the extra mile when required to meet the demands of the role
• Able to perform as part of a wider team and work alongside other departments
• Strong communication skills (written & verbal) and attention to detail is essential

Applicants for this position should have NZ residency or a valid NZ work permit.

If this role sounds like you, Come and join our team !! 

Portable Fire Extinguisher Technician

Location: Auckland. Full time, permanent

Description 

For more than 35 years Fire Control Services Ltd have been looking after Commercial, Industrial and High Rise Residential client's Fire Protections Systems. Fire Alarms, Sprinklers, Fire Extinguishers etc.
One facet of these systems are the Fire Extinguishers installed in the buildings.
These have to be tested and tagged annually.
The complete sites need inspections to look for any alterations or changes since last years inspection that may require additional fire protection or relocation of equipment.
Fire Extinguishers and the signage associated with them become damaged or deteriorates and require to be replacement or realignment into new areas.
Each site has it's own issues and particular fire risks so you have to think about the site and the risk and advise the client appropriately. This make the job really interesting and the value you add by doing the job correctly, not only adds to your commission but gives you great job satisfaction.
We will give the successful candidate full and complete training and back up once trained because we want you to succeed.
A company Vehicle and phone is also supplied,
We work 9 hours Monday to Thursday 7.00-4.30 and 4 hours on Fridays 7.00-11.00. Making 40 hours

We are looking for a person that is:

1/ Mature of mind. As they have to be able to talk and discuss issues, professionally & politely with our clients direct.
2/ Responsible. As this position requires you to work alone and we expect you to self monitor your performance to achieve your targets.
3/ Accurate. As we must service and charge for all work we have carried out
4/ Personable. In short, if our clients like you they like us. You are the face of FCSL and you need to build a professional, trusting relationship.
5/ Performance driven. You will be allocated work to do but in order to succeed, you must add value and look for opportunities.
6/ Communication. You must have English as a first language and be outgoing.